The Long-Term Care Ombudsman Program

333 J Street, Eureka

(707) 269-1330 (confidential line)

Fax: (707) 269-1331

[email protected]

After Hours Crisis Line: 1 (800) 231-4024

Under the federal Older Americans Act (OAA) every state is required to have a Long-Term Care Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. The Office of the State Long-Term Care Ombudsman Program (OSLTCO) oversees the implementation of local Long-Term Care Ombudsman Programs.

The Long-Term Care Ombudsman Program of Humboldt and Del Norte Counties is hosted by the Area 1 Agency on Aging. The program is built largely of volunteers who are trained and certified to advocate for the rights of residents of skilled nursing and residential care facilities.

An “Ombudsman” is a trained and certified advocate.

What we do:

  • Receive, investigate, and work to resolve individual complaints, including allegations of elder abuse or neglect and issues by, or on behalf of, residents and patients of long-term care facilities.
  • Make regular unannounced visits to all Skilled Nursing Facilities and Residential Care Facilities for the Elderly in the service area.
  • Provide witnessing services for Advance Health Care Directives for residents of Skilled Nursing Facilities.
  • Attend resident council meetings, care planning meetings, or family council meetings upon request of residents or their authorized representatives.
  • Pursue resident advocacy in the long-term care system, its laws, policies, regulations, and administration through public education and consensus building.

Ombudsman services are free and confidential.

To request assistance or submit a concern or complaint about a long-term care facility in Humboldt or Del Norte Counties, contact:

Phone: (707) 269-1330 (confidential line)

Fax: (707) 269-1331

[email protected]

After Hours Crisis Line: 1 (800) 231-4024 (available 24 hours per day, 7 days per week)

Interested in becoming a certified Long-Term Care Ombudsman Volunteer?

Submit your APPLICATION today!

Resources: