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The Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program of Humboldt and Del Norte Counties is built largely of volunteers who are trained and certified to advocate for the rights of residents of skilled nursing and residential care facilities. Under the federal OLDER AMERICANS ACT (OAA) every state is required to have a Long-Term Care Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. The local program is hosted by the Area 1 Agency on Aging and is overseen by the OFFICE OF THE STATE LONG-TERM CARE OMBUDSMAN PROGRAM (OSLTCO).

What we do:

  • Receive, investigate, and work to resolve complaints and allegations of elder abuse or neglect and issues by, or on behalf of, residents of long-term care facilities.
  • Make regular unannounced visits to all Skilled Nursing Facilities and Residential Care Facilities for the Elderly in the service area.
  • Provide witnessing services for Advance Health Care Directives for residents of Skilled Nursing Facilities.
  • Attend resident council meetings, care planning meetings, or family council meetings upon request of residents or their authorized representatives.
  • Pursue resident advocacy in the long-term care system, its laws, policies, regulations, and administration through public education and consensus building.

Services are provided at no charge and are confidential.

To request assistance or submit a concern or complaint about a long-term care facility in Humboldt or Del Norte Counties, contact:

Phone: (707) 269-1330

Fax: (707) 269-1331

[email protected]

After Hours Crisis Line: 1 (800) 231-4024

Interested in becoming a certified Long-Term Care Ombudsman Volunteer?

Becoming a certified Ombudsman requires time and commitment, but advocating for the dignity and rights of residents in long-term care can be a rewarding endeavor.

Requirements and time commitment include:

  • 36 hours of initial certification training and 10 hours of supervised internship.
  • Obtain criminal background clearance.
  • Ability to maintain confidentiality and adhere to state and federal Ombudsman laws and regulations.
  • A reliable method of transportation.
  • A minimum of 12 hours per month, including documentation time.
  • 18 hours of annual Continuing Education to maintain certification.

Call our office for more information or submit your APPLICATION today!

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