Donate

Long Term Care Ombudsman Program

The Long-Term Care Ombudsman Program


Welcome to the Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties!
Navigating the long-term care system can be overwhelming whether you’re a resident, a family member, or someone trying to find the right care for a loved one. That’s where we come in. Our mission is to protect and promote the rights, dignity, and quality of life of all residents in nursing homes, assisted living, and other long-term care facilities.

Our trained Ombudsman representatives provide confidential support at no cost to help address concerns about care, safety, and resident rights. We listen, investigate complaints, and work toward solutions that are resident driven. We also offer information, resources, and guidance to help families understand their options and make informed decisions. Additionally, we support facility staff through education and collaboration to improve care and resolve concerns constructively.

What We Do

Ombudsman staff and volunteers serve as trusted advocates for some of the most vulnerable members of our community. Our work includes:

  • Receiving, investigating, and working to resolve complaints or concerns about long-term care ranging from care quality to suspected abuse or neglect.
  • Conducting regular, unannounced visits to Skilled Nursing Facilities and Residential Care Facilities for the Elderly.
  • Witnessing Advance Health Care Directives for residents in Skilled Nursing Facilities.
  • Attending care plan meetings and resident/family council meetings at the request of residents or their legal representatives.
  • Promoting change through advocacy by engaging the public, stakeholders, and policymakers to improve long-term care services, laws, and regulations.

Why Our Work Matters

Over 60% of long-term care residents receive no regular visitors. For many, an Ombudsman may be the only person checking in on their care, listening to their concerns, and standing up for their rights.

According to the National Center for Victims of Crime, nearly 1 in 10 older adults in care facilities experience some form of abuse or neglect. Our presence helps prevent harm, promote accountability, and ensure that every resident is treated with dignity and respect.

Interested in Making a Difference? Become a Certified Volunteer Ombudsman!

Joining our team as a volunteer Ombudsman is a meaningful way to give back to your community. You’ll help ensure that older adults and people with disabilities in care facilities are treated with respect, compassion, and dignity.

Volunteer Benefits:

  • Build rewarding relationships with residents
  • Gain specialized training and skills in advocacy and elder care
  • Become a trusted voice for those who may feel powerless or unheard
  • Be part of a statewide network making a real difference in people’s lives
  • Enjoy flexible volunteer hours and staff support
  • Assignment to a facility close to home

“Being an Ombudsman is very rewarding. We have the privilege of helping to protect and advocate for a vulnerable group, ensuring their voices are heard and their rights respected.”
— Sue, Certified Ombudsman Volunteer

Apply Today and Make a Difference

Whether you’re recently retired, looking to gain meaningful volunteer experience, or simply passionate about protecting others, we invite you to join us. Become a voice for those who need one most. Call our office today to get started or fill out our brief Volunteer Ombudsman Interest Survey.

Have a Concern or Need Assistance?

If you or someone you know has concerns about the quality of care in a long-term care facility in Humboldt or Del Norte Counties, we’re here to help.

Phone: (707) 269-1330
Fax: (707) 269-1331
Email: ombudsman@a1aa.org
After Hours Crisis Line: 1 (800) 231-4024

Resources:

Translate »
MENU