Family Councils
What is a Family Council?
A family council is a group of family members and friends of residents in long-term care facilities who come together to share concerns, support one another, and advocate for improved quality of care and quality of life.
Why Join or Start One?
Family councils are empowered, effective, and independent. They can:
- Communicate concerns to facility staff and administration
- Advocate for meaningful improvements
- Support residents and other families
- Strengthen communication and collaboration
Family Council Rights
Under the 1987 Nursing Home Reform Act :
- Families have the right to organize and participate in a family council.
- The facility must provide a family group with private space if a group exists.
- The facility must make residents and family members aware of upcoming meetings in a timely manner.
- Staff, residents, or visitors may attend meetings at the group’s invitation.
- The facility must provide a designated staff person, approved by the family group, responsible for assisting and responding to written requests arising from group meetings.
- When a family group exists, the facility must listen to the views and act on grievances and recommendations regarding proposed policy and operational decisions affecting resident care and life in the facility. The facility must be able to demonstrate its response and rationale.
Helpful Tips for Success
- Use agendas and keep meeting notes
- Stay focused on shared goals
- Communicate regularly with facility staff
- Build leadership and structure
- Be patient—change takes time
No Family Council at Your Facility?
You can start one, and the Ombudsman Program can provide guidance. Get started today by completing this brief interest form, and we will reach out to you with information!
Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties
707-269-1330
ombudsman@a1aa.org